Associate Director of Financial Assistance

About the position

Administers the determination of financial aid awards for individual students. Manages the various sources of financial aid for students.

Responsibilities

• Counsels students and their families on how to pay for college and provide assistance with the financial assistance process.
• Performs verification of information reported on the Free Application of Federal Student Assistance (FAFSA).
• Supervises the Information Specialists and Office Manager and assist with the management of the office in the absence of the director.
• Monitors withdrawals, leaves of absences, and registration add/drop. Performs the Return to Title IV calculations when needed. Determines eligibility for credit balance refunds.
• Supervises the administration of the Federal Work Study program.
• Maintain for the office the State of North Carolina Financial Aid programs notably NC Need Based Scholarship program, NC Teaching Fellows and NC Forgivable Education Loans for Service program.
• Assists with the selection of the endowed and outside scholarship selection process.
• Assists the director with projects as needed.

Requirements

• Experience working with Microsoft Office, including Microsoft Word, PowerPoint Excel and the ability to work with mainframe database systems.
• Experienced in providing customer service.
• Proficient written and oral communications skills.
• Excellent interpersonal skills.
• Bachelor's Degree required, master degree preferred.
• Experience working with tax forms highly preferred.
• Experience in a college financial aid setting preferred.
• At least 5 years in financial aid office or comparable experience in a federal or educational setting.