Financial Aid-Front Desk Coordinator

Monroe College, serving over 7,000 students, is a leader in urban and international education. Founded in 1933, Monroe College is a nationally ranked private institution of higher learning with a real world learning approach that prioritizes hands-on academic experiences, practical and relevant academic programs, flexible learning schedules, best-in-class instructional technologies, and committed and engaged faculty to ensure that students are well positioned for career success upon graduation.

Monroe College graduates more minority students than any other college in New York State. Monroe College offers Associate, Bachelor's, and Master's degree programs. It has campuses in the Bronx, New Rochelle, as well as in the Caribbean nation of St. Lucia, with programs offered through its Schools of Criminal Justice, Information Technology, Nursing, Education, Business & Accounting, Hospitality Management and Culinary Arts, and Allied Health Professions, as well as through its liberal arts and continuing education programs, and it’s King Graduate School.

ROLE OVERVIEW

Monroe College Office of Student Financial Aid consist of financial aid, student account, and office of loan management. The candidate will serve as a support for all aspects of Student Financial Services (SFS) including staff and students. Provide information and guidance for the student populations through varies communication (emails, phone, in-person, and virtually).

The candidate must have excellent interpersonal, writing, and verbal communication skills as this person will be the front desk contact. This position requires a lot of multitasking and working independently at a high level as the responsibilities encompass multiple areas.

· Provide high standards of professionalism

· Provide Customer service/support in a fast-paced environment

· Assist students with inquiries relating to financial aid and student accounts.

General Responsibilities

· Greet and assist visitors, students and their families in the office

· Answer the main phone lines and respond to student’s inquiries

· Assist and support the Financial Aid Team

· Inform the students of missing or incomplete documents

· Collect and scan incoming student’s documents

· Review student’s billing statement and inform the students of any balances or refund

· Monitor daily financial aid general e-mail (review and answer or escalate as needed)

· Monitor daily electronic faxes

· Monitor daily voicemail and return any voicemails

· Provide administrative support to the financial aid office such as: calling the student but not limited to.

· Document daily staff attendance

· Enter Ability-to-Benefit Test Results

· Enter FERPA and Federal Authorization Forms

· Monitor daily Zoom Virtual Sessions

· Assist in planning and development of new projects as assigned by the Department Head

· Assist with special events

· Other duties as assigned

Qualifications

Bachelors’ degree required

Computer proficiency including e-mail, Microsoft Word, Power Point, Excel and database software is required

General knowledge of Federal and State regulations preferred

Familiar with Ellucian – Colleague System preferred

Job Type: Full-time (Evenings and Saturdays hours will be required)

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person