Assistant Director of Financial Aid Services

CLASSIFICATION: Administrative

DEPARTMENT: Financial Aid Services

FLSA STATUS: Exempt

SUPERVISION RECEIVED: Reports to and works under the direction of the Associate Director of Financial Aid Services.

SUPERVISION EXERCISED: Supervision of student workers.

POSITION SUMMARY: The primary role of the Assistant Director is to assist the Director and the Associate Director with the operation of the Office of Financial Aid Services; including but not limited to activities associated with the institution’s financial aid programs and providing excellent customer service.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Represent the Office of Financial Aid Services and Moravian University in a positive and professional manner by providing an extremely high level of customer service to all current and prospective students and their support systems, as well as fellow institutional faculty and staff members.
• Attend professional development workshops and compliance training to stay abreast of changes in state and federal regulations.
• Manage a caseload of undergraduate students and assist with graduate processing.
• Support financial aid advisors as the first point of contact for escalated inquiries.
• Review and process professional judgment appeals and dependency overrides.
• Assist in the disbursement of federal, state, and institutional aid.
• Respond to a high volume of financial aid inquiries and appeals, answer questions about requirements, and assist staff with correspondence tracking.
• Counsel students (prospective/current) and their support systems throughout the financial aid process, discussing matters of financial literacy, affordability, and financing and payment options available.
• Assist students and their support systems with the completion of financial aid application materials.
• Review all submitted application materials and related supporting documents for accuracy and completeness.
• Complete verification and resolve discrepancies of student’s ISIRs and consult with Director and Associate Director on any necessary repackaging of students’ Financial Aid Offer based upon changes or corrections.
• Assist with packaging Financial Aid Offers for students by analyzing students’ financial need and award financial aid funds in compliance with federal and state regulations and in accordance with institutional policies and objectives.
• Manage the administration and reconciliation of state aid programs; including but not limited to PHEAA’s Pennsylvania State Grant Program and Ready to Succeed Program.
• Assist in the administration of Private Alternative Student Loans and serve as a liaison between the university and lenders.
• Present general and Moravian-specific financial aid information to a diverse audience in large group, small group, individual, virtual, and in-person settings both on and off campus.
• Stay current on financial aid rules and procedures.
• Perform additional job-related duties as assigned by the Director and Associate Director of Financial Aid Services.

QUALIFICATIONS: A baccalaureate degree is required with a minimum 3 years of experience in financial aid or a related area. The position requires the ability to work both independently and as a member of the financial aid and enrollment teams with a focus on customer service to our students, prospective students and their families. Additional requirements include excellent verbal, written and interpersonal skills, detail orientation and adept at problem solving skills, and a working knowledge of financial aid regulations and industry practices. Ability to handle multiple tasks simultaneously and work extended hours and occasional weekends based on department workload.

TO APPLY: Qualified candidates should attach their cover letter, resume, and contact information for three professional references to the online application by clicking “Apply Now”. Please attach documents as a PDF file.

Moravian University will not sponsor applicants for a U.S. work visa for this position.