Director of Academic Enrollment and Financial Aid Compliance, Operations and Training

For Rocky Vista University Employees: Please message Alyssa Cottone, Manager, HR Business Partner & Talent Acquisition on Microsoft Teams indicating your application submission.

This role can be based in the cities listed above at one of our campus locations.

The Director of AcademicEnrollment and Financial Aid Compliance, Operations and Training provides senior-level leadership for the operational, compliance, audit, and training functions within the Office of Enrollment and Financial Aid Operations and Training. This position ensures that all federal, private, and institutional financial aid programs, as well as student enrollment reporting processes, are administered with integrity, efficiency, and regulatory compliance.

The Director directly manages the Senior Associate Director, Financial Aid Operations and Training, Associate Registrar of Academic Enrollment and Compliance and the Associate Director of Financial Aid Operations and Training. Together, these teams support financial aid operations, compliance, audits, training, and enrollment management. The role is accountable for audit readiness across multiple areas, including Financial Aid audits, Enrollment Reporting audits, and Veterans Affairs (VA) audits, as well as compliance with Department of Education reporting requirements.

A key component of this position is oversight of the Academic Enrollment and Compliance team, which processes student Leaves of Absence (LOA), Withdrawals, Administrative Withdrawals, Interim LOAs, and Enrollment Verifications, while also managing the Student Status Confirmation Report (SSCR) that must be submitted approximately every 60 days to maintain federal loan compliance. The Director will be expected to learn the SSCR process, serve as a back-up, and lead future transitions to the National Student Clearinghouse (NSC) for enrollment and compliance reporting.

This position also ensures compliance with exit interview notifications, tracking of student communications, and timely delivery of federally required financial aid information, reducing compliance risk and audit findings.

This position reports to the Chief Enrollment Services and StudentOperations Officer.

Essential Functions

Leadership & Oversight

• Provide direct supervision, mentorship, and evaluation of the Senior Associate Director, Financial Aid Operations and Training, Associate Registrar of Academic Enrollment and Compliance and the Associate Director of Financial Aid Operations and Training.
• Oversee both financial aid operations and enrollment compliance teams, ensuring seamless integration of processes.
• Lead departmental planning, strategy, and innovation to strengthen compliance, audit readiness, and student experience.

Audit & Compliance

• Lead all Financial Aid, Enrollment Reporting, and VA audits, ensuring timely retrieval and accurate review of files prior to submission.
• Oversee compliance with Title IV, Department of Education, and VA requirements.
• Ensure all exit interview notifications are tracked and delivered to students on time to avoid audit issues.
• Partner with compliance staff to monitor and respond to changes in federal and institutional regulations.

Enrollment & Compliance Oversight

• Provide leadership and oversight to the Academic Enrollment and Compliance team.
• Ensure timely and accurate processing of LOAs, Withdrawals, Administrative Withdrawals, Interim LOAs, and Enrollment Verifications.
• Oversee and ensure timely submission of Student Status Confirmation Reports (SSCR), approximately every 60 days, in compliance with Department of Education requirements.
• Learn and master the SSCR process to serve as a back-up administrator when needed.
• Lead the institution's transition to the National Student Clearinghouse (NSC) to improve reporting, efficiency, and compliance.
• Provide oversight for the certification and management of VA education benefits in partnership with Financial Aid leadership.

Systems & Operations

• Provide strategic oversight of Banner Financial Aid and Enrollment systems, ensuring timely patches, upgrades, and functionality.
• Oversee automation of operational workflows to improve efficiency and compliance.
• Ensure operational policies and procedures reflect current DOE and institutional requirements.
• Provide oversight to all routine tasks and operations for MGE institutions.

Training & Communication

• Oversee training and professional development for staff in financial aid operations and enrollment compliance.
• Guide creation of student-facing communication strategies, ensuring clarity, timeliness, and compliance with federal requirements.
• Ensure communication timelines (including exit interviews, loan counseling, financial aid notifications) are consistently delivered.
• Support financial literacy and compliance education through presentations, workshops, and student communications.

Collaboration & Student Experience

• Partner with Admissions to ensure enrollment and financial aid processes support prospective and incoming students.
• Collaborate with Registrar, Bursar, and Clinical Education Operations to ensure financial aid and enrollment processes align with institutional needs.
• Maintain a student-first focus, balancing compliance with service excellence.

Other Duties

• Provide coverage for core functions as needed to ensure uninterrupted service to students.
• Perform other duties and special projects assigned by leadership.

This description is not intended to be all-inclusive. This position may perform other related duties as required to meet the ongoing needs of the department/institution.