Director Student Financial Success-Customer Relations and Operations

Posting Details

Title Information

Security Sensitive Position?

Yes

Hours of Work

8:00 AM - 5:00 PM M-F

Position Details

Position Information

Posting Number

TSU203593

Official TSU Title

Director Student Financial Success-Customer Relations and

Operations

Grant Title

N/A

Job Description Summary / TWC Summary

Assist the Executive Director of Financial Student Success with

coordinating and administering student financial aid programs and

related activities. Performs management and supervisory

responsibilities to ensure compliance with university and funding

agency goals, policies, and requirements. Serves as a resource for

financial aid processing policies and procedures. As well as

supervises processing staff members.

Essential Duties Summary

• Setups, coordinates monitors, and implements all functions and

processes for students who apply for or receive any type of

financial aid.

• Oversees import and export for Federal Grant and Direct Loan

programs. Manages and performs reconciliation procedures. Monitors

output reports and clean suspense file from UC4 data load process

for institutional Student information records.

• Performs all duties and responsibilities of the Return of Title

IV Funds (RT24) process; including but not limited to,

calculations, award adjustments, and reporting of any federal

overpayments to the NSLDS in accordance with required

timelines.

• Assists with maintaining the integrity of data of the financial

aid module in Banner and/or job-related software releases.

• Oversees TASFA and Texas Grant programs allocation

funding.

• Assists with developing implementation plans, conversions and

installing new Banner and/or job-related software releases.

• Ensures timely submission of college work-study earned hours.

Assists with preparation of monthly college work-study

reconciliation reports.

• Awards, revises, and certifies all college access loans and

alternative loans from various lenders.

• Works with data analyst to prepare budgets for campus-based aid

and Pell grants based on current guidelines

• Assists with FISAP / THECB reports and other reports required

by the state or Department of Education

• Develops a working relationship with internal and external

partners, as well as various college departments, staff and faculty

ensuring they are provided with the financial aid support

needed.

• Serves as the Chair of the SAP committee and designates

committee members from departments outside of student financial

success

• Maintains confidentiality and complies with financial aid

administrators professional code of conduct.

• Performs other job-related duties as assigned.

% FTE

1.0

Hiring Range

$74,879.81 - $95,471.75

Education

Master’s degree (M.A. or M.S. or M.B.A.) in Business, Public

Administration or related field.

Required Licensing/Certification

N/A

Knowledge, Skills, and Abilities

Knowledge of

• Federal, State, Local, and County laws.
• Policies, procedures, and practices.
• Management and supervisory practices.
• Banner and other job-related software systems.
• Procedures and monitoring compliance in the federal loan and

Federal Pell grant programs.

• Requires full/complete knowledge in multiple disciplines and

serves as an ultimate subject matter expert in at least one

discipline or function. Demonstrates full command of technical and

functional principles, procedures, and subject matter in multiple

disciplines to handle any situation and lead or train others.

Requires the ability to lead the development or modification of

work procedures across multiple disciplines.

• Work requires the direct application of a variety of

procedures, policies and/or precedents.

• Supervisory techniques.
• Microsoft Office Professional or similar applications.

Skill in

• Detail oriented.
• Effective customer service.
• Problem-solving and decision-making.
• Multitasking and time management.
• Planning activities.
• Both verbal and written communication.

Ability to

• Prepare detailed reports.
• Work independently.
• Communicate effectively.

Work Experience

Three (3) years to five (5) years of related experience.

Working/Environmental Conditions

• Routine office environment.
• Sitting or standing in one location much of the time.
• Some stooping, lifting or carrying objects light weight may be

required.

• Use of video display terminal.

Desired start date

Position End Date (if temporary)

Posting Detail Information

UA EEO Statement

It is the policy of Texas Southern University to provide a work

environment that is free from discrimination for all persons

regardless of race, color, religion, sex, age, national origin,

individuals with disability, sexual orientation, or protected

veteran status in its programs, activities, admissions or

employment policies. This policy of equal opportunity is strictly

observed in all University employment-related activities such as

advertising, recruiting, interviewing, testing, employment

training, compensation, promotion, termination, and employment

benefits. This policy expressly prohibits harassment and

discrimination in employment based on race, color, religion,

gender, gender identity, genetic history, national origin,

individuals with disability, age, citizenship status, or protected

veteran status. This policy shall be adhered to in accordance with

the provisions of all applicable federal, state and local laws,

including, but not limited to, Title VII of the Civil Rights

Act.

Manual of Administrative Policies and Procedures

Close Date

Open Until Filled (overrides close field)

Yes

Special Instructions to Applicants

Open to all applicants.

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have a Master’s degree (M.A. or M.S. or M.B.A.) in

Business, Public Administration or related field?

• Yes
• No
• * Do you have three (3) to five (5) years of related

experience?

• Yes
• No
• * Do you have knowledge of Banner and other job-related

software systems?

• Yes
• No

Applicant Documents

Required Documents

• Resume
• Cover Letter/Letter of Application
• Official Transcripts

Optional Documents

• Other Document
• Reference Letter 1
• Reference Letter 2
• Reference Letter 3