Program Assistant (A)

**Overview:**

The Student Financial Assistant provides professional administrative support to the Director, Associate Directors, Assistant Director, and Financial Aid Manager in the management of the Office of Student Financial Assistance. This position is responsible for providing excellent customer service to internal and external clients regarding all aspects of the Financial Aid Office. **Responsibilities:**

• Provide professional support to internal and external clients with excellent customer service, answering questions regarding a student's financial aid and student's account via phone, email, or in-person. * Provide professional support with the electronic certification of various State aid programs and administrative support for the management team. * Provide professional support in completing data analysis for statistical summaries related to the operations of the Office. * Handle special applicant or administrative problems by investigating the situation and taking appropriate corrective action. * Maintain knowledge and understanding of Financial Aid policies, processes, and procedures. * Validate student ISIR information in PAWS and assist with the processes for awarding mid-year transfer and spring matriculated Pathway student populations. * Maintain working knowledge of all Financial Aid systems and provide professional administrative support to the Associate Director in preparing for Veterans Compliance Audits. **Qualifications:**
• Bachelor's degree; or equivalent experience on a year-for-year basis. * 3-5 years of financial aid experience. * Position requires extended periods of sitting and viewing of a computer terminal. **Benefits:**
• Comprehensive benefit plans covering medical, dental, and prescription plans. * Generous leave entitlements program and Energy Savings Program. * Employee and dependent Tuition Waiver and Reimbursement Program. * Pension, retirement, and deferred compensation plans, group life insurance. * Employee Assistance Program (EAP). * Employee affinity groups. * New Jersey State Employee Discount Program (pet insurance, cell phone plan discounts, discounted amusement park tickets, etc.). * Access to extensive learning opportunities